Building trust through user experiences

Guy Jarvie Trust is a commodity in business, or so the saying goes. But, if we take that statement at face value, trust is merely a means to store brand value, which can be exchanged readily with consumers and at will. Maybe it’s time to redefine the notion of trust as a true business asset that needs to be protected and harnessed like intellectual property, product inventory, or branding.

Source: Building trust through user experiences

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