Airtel row: Emotional Intelligence over Artificial Intelligence

A disgruntled customer, a Twitter interaction, and the ensuing outrage! The social media was abuzz on Monday following a bizarre conversation between telecom operator Airtel and one of its annoyed customers. Airtel would regret the manner in which its social media representatives handled religiously-sensitive comments of a customer.

Source: Airtel row: Emotional Intelligence over Artificial Intelligence

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